Smart Recommendations, printable Vehicle Reports, and Live Phone Capture is now live. Here's everything that's changed.
The intelligence release. Automated Intake now reads the vehicle's history report and checks it against the manufacturer's own maintenance schedule, so your recommendations are grounded in what was actually done to that exact car. Plus: Live Phone Capture is officially live, findings can be pasted as easily as spoken, and every scan can print a customer-ready Vehicle Report PDF.
One click scans the vehicle's history report on the RO. Every service on record is compared against the manufacturer's maintenance schedule for that exact year, make, model, and engine — timing belt vs. chain, AWD vs. FWD, severe vs. normal intervals. Services done recently enough are excluded entirely (no more recommending a fluid service the customer had four months ago), what's due rises to the top with the factory interval noted, and each line carries a chip like "Done 10/03/2024 @ 62,247 mi" or "No service history." If the history is ambiguous, the system flags it for you instead of guessing.
Open recalls found in the vehicle's history are surfaced with an Add as Concern button. Closed recalls stay out of your way.
After a scan, the Docs tab can generate a customer-ready Vehicle Report: open recalls, history insights, past maintenance table, and recommended actions — saved as a true PDF you can print, attach to the RO, or hand to the customer.
Phone Integration is out of early access. Plug the QuickTap kit into your shop line, click Phone, and the whole call is captured, structured, and pushed into the active RO. Up to 4 phones per shop, hardware ships in 2 to 4 business days, on-site setup within 50 miles of Minneapolis, MN.
Every concern card now has a Paste button next to Speak. If the tech already has a written finding — notes app, text message, anywhere — copy it, hit Paste, and it's rewritten into the same customer-ready Cause, Recommendations, and Parts format as a dictation.
On first use, each user is asked to review and accept the Terms of Service before recording. One time, ten seconds, and it protects both your shop and ours.
Conversation & Voice is now $179/mo and Phone Integration is $399/mo plus a $100 one-time setup per phone (up to 4). Still zero contracts, still a 10-day no-card trial, still cancel anytime.
This release passed an independent third-party security review: stricter handling of inbound documents, tighter download verification, and a smaller extension footprint.
The Record button can never freeze (it resets itself and tells you why), duplicate emailed scans are stored once, deleted documents no longer get stuck in the Docs list, and scan results survive extension reloads exactly as they were.
The biggest commercial release since launch. We moved to a clean three-tier model: a 10-day no-card trial, Conversation & Voice, and Phone Integration with a one-time setup per phone (up to 4). Pricing shown at the time of this release has since been updated — see the Pricing page for current plans.
The Phone button in the sidebar is now live. Plug in the QuickTap USB kit on your shop phone, click Phone, and the call is captured, structured, and pushed into the active RO. Same Talk·Tap·Done pipeline as in person, but for the line. Up to 4 phones per shop. Hardware ships in 2 to 4 business days, or on-site setup is available within 50 miles of Minneapolis, MN.
Free Trial is now 10 days with no credit card. Phone Integration includes everything Conversation & Voice does, plus the per-phone setup fee. Cancel anytime, no termination fees, no clawback.
Every shop gets a private upload email address. Forward a vehicle scan, an inspection photo, or a PDF from any phone and it lands on the right RO automatically, under the Docs/Scans tab. Included on every plan, even the trial.
As concerns come in, the system suggests the exact follow-up questions to ask, right under each concern. Any advisor can qualify a customer with the depth of your best writer. No longer tier-gated.
Subscribing or upgrading happens inside the sidebar. Click Subscribe (trial) or Upgrade (Voice to Phone) and the extension opens a secure Stripe Checkout tied to your shop. Upgrading from Voice to Phone is an in-place change with a clear confirmation, one card on file, no second checkout.
On a trial or Voice plan, the Phone button now shows a soft "Upgrade" chip instead of looking broken. Clicking it surfaces a clear upgrade dialog with the prorated charge laid out before you confirm.
The license check now returns capability flags derived from your plan, not a single on/off toggle. The moment you upgrade in-extension, the Phone button lights up on the next check, no support call needed.
Technician Mode is live. One sidebar, two workflows: advisor up front and tech in the bay. Every concern card has a Speak mic of its own. The tech taps, narrates the finding, and the AI returns a customer-ready write-up split into Cause, Recommendations, and Parts.
Every WO concern card has a Speak mic. Tap it, narrate your finding, tap stop. The AI rewrites it as professional customer-facing prose and splits the result into a Cause paragraph, a numbered Recommendations list, and an advisor-internal Parts/Add Labor note.
If the tech mentions a TSB without the number, or scanned codes without listing them, the system inserts a bracketed placeholder like [TSB number needed] at the exact spot. Catch incomplete documentation at the source.
Pasting a finding into Tekmetric now produces a clean customer-facing block: cause paragraph, blank line, then a numbered Recommendations list. No labels, no verified line, no advisor-internal parts list in the customer's view.
Maintenance services that the extraction used to bury in expectations notes (an oil change, a tire rotation, a courtesy inspection) now surface as their own concerns.